![]() However my files are missing from the web email. This should provide you with the proper settings to enter in macOS Mail. Use the following link and just enter your Charter email address: Mail Settings Lookup - Apple Support. Let's verify that you are entering the correct email server information when you set up your Charter email account in macOS Mail. Ok, then we know, at least, that you can access your email account with your user credentials (email username & password)
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